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Customer Care

NATE-Certified TechniciansThe air conditioning and heating systems in your home are a major investment, so it just makes good sense to protect that investment with a periodic inspection to keep it running at its most efficient and effective level. Our Customer Care Plan will ensure you have the heat you need during the winter and remain comfortable and cool during the hot summers. We’ll completely tune your HVAC system and share any recommendations for improvements or reasons for concern when we’re done.

Benefits of Our Customer Care Plan

  • Increases energy efficiency
  • Improve system performance
  • Extended equipment lifespan
  • Maintains safe operation of your system
  • Helps prevent inconvenient and costly breakdowns

Our Customer Care Plan Includes the following:

Heat Pumps & Condenser

  • Thoroughly clean outdoor condenser coil for increased efficiency
  • Lubricate all moving parts for extended life
  • Remove any vegetation blocking airflow
  • Check and tighten all electrical connections for safety
  • Check for excessive wear on contractor to protect compressor
  • Make sure motors are not over amping
  • Cycle thermostat through all operations
  • Check air filter and clean or replace if supplied by customer
  • Check for control voltage drops
  • Electronically check MFS’s on all start and run capacitors
  • Inspect blower wheel balance and condition
  • Look for costly air leaks in ductwork
  • Check temperature drop at evaporator coil
  • Check refrigerant charge – Check and adjust super heat
  • Check operation and amp draw on heat strips – Inspect heating elements
  • Electronically check for ozone damaging refrigerant leaks
  • Clean evaporator coil with EPS registered coil cleaner (kills fungus, mold, and viruses)

Gas Furnace

  • Check blower motor bearings for wear, and MFS’s on run capacitors
  • Remove and clean burners for maximum safety and efficiency
  • Bruch, clean or vacuum heat exchanger
  • Check heat exchanger for unsafe defects
  • Check blower motor amp draw
  • Inspect and clean blower wheel – oil blower motor
  • Electronically check for Carbon Monoxide
  • Check and adjust gas pressure for efficient burner operation
  • Inspect flue pipe for any blockage
  • Inspect thermocouple/hot surface ignition – electronically check for gas leak
  • Ensure proper thermostat operation
  • Check for delayed ignition for safety – check and tighten all electrical connections
  • Check air filter and clean or replace if supplied by customer
  • Electronically check (temperature difference across evaporator coil)
  • Clean air inlets on indoor blower motor to run cooler – check all safety controls and limit switches
  • Inspect duct work for costly air leaks